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ThoughtForma: Empowering a Communications Platform for Tour Operators with Cutting-Edge AI Capabilities

I think everyone would be really thrilled to have something like this as an assistant on their websites.

– Founder of Tour Operator Platform

Exciting developments are underway at ThoughtForma as we forge a promising partnership with our first major customer, a communications platform for tour operators.

Our innovative AI-powered assistant will fundamentally change customer engagement and support for its clients, marking a significant milestone for both companies.

Here’s a closer look at how ThoughtForma enables people to build AI-native capabilities quickly and cost-effectively – transforming offerings and bringing tangible benefits to the business.

Enhancing Customer Support with AI

This communications platform, providing a two-way texting app designed for tour operators, is integrating our AI assistant to provide seamless customer support.

This smart agent handles FAQ-type questions without needing authentication, offering a new, efficient customer service channel.

This means quicker responses to common inquiries, enhancing customer satisfaction and freeing up human agents for more complex tasks.

Personalized Conversations through Intelligent Authentication

Our AI assistant isn’t just about answering questions—it’s about creating personalised interactions. It can identify when users need to authenticate and prompt them to provide necessary credentials like mobile numbers within the conversation flow.

This ensures customers receive tailored responses, improving the user experience and fostering a more personal connection.

Simplifying App Development with a No-code Platform

ThoughtForma’s no-code platform empowers our partner to create and publish AI assistant apps swiftly.

This streamlined process means they can easily adapt and expand their AI capabilities without the need for any coding knowledge.

It’s about bringing sophisticated technology into the hands of users with simplicity and speed.

Flexible Pricing Models to Suit Every Customer

Our solution provides flexibility for various pricing models, including subscription-based, usage-based, and hybrid options.

This flexibility is allowing our partner to cater to different customer usage levels, ensuring that they can provide the best value for their diverse client base.

Leveraging AI for Competitive Differentiation

The conversational approach and continuous learning capabilities of our AI assistant set our partner apart from competitors.

This advanced technology not only handles routine tasks but also continuously learns and improves, providing a unique value proposition that can enable new applications and services.

Elevating Existing Customer Data for Enhanced AI Capabilities

To deliver the best possible performance from our AI assistants, we have ingested large volumes of their existing customer support data and imported all of their website content.

This comprehensive data integration ensures that our AI understands their business inside and out, providing highly relevant and informed responses to customer inquiries.

This foundation of rich data allows for more accurate and context-aware interactions, significantly improving customer satisfaction.

Customer Success Story

One of their clients, a tour operator based in Hawaii, has already seen the benefits of the enhanced service, which was instrumental in them signing as a new customer.

The AI capabilities provided by ThoughtForma played a crucial role in this success, highlighting the real-world impact of our technology.

Join Us Behind the Scenes

We invite you to tune into our bi-weekly podcast, ‘Behind the Creator’ (subscribe here), where we delve into the stories, challenges, and triumphs of the creative minds behind innovative technologies like ThoughtForma.

Join our waitlist to stay updated on our latest developments and get a glimpse of the exciting journey we’re on.

Gearing Up for a Seed Round Fundraise

In addition to our product advancements, we are gearing up for a Seed round fundraise. This crucial phase will enable us to accelerate our growth, expand our team, and bring even more groundbreaking features to our platform.

We are excited about the opportunities this fundraise will unlock and invite potential investors to join us in shaping the future of AI-driven customer delight.

Join the AI Revolution with ThoughtForma

As we continue to innovate and expand our partnership with this communications platform, we’re excited to lead the charge in AI-driven customer facing solutions.

Our mission is to help businesses become more efficient, effective, and inclusive through the power of AI.

Stay tuned for more updates on how ThoughtForma is transforming industries with cutting-edge technology. If you’re ready to elevate your business with AI, let’s connect and explore the possibilities together.

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